Contact ROAM
We welcome your inquiries! We can be contacted by mail, phone, email or by filling out the form below. Letters can be sent to ROAM BC, 1739 Mayneview Terrace, North Saanich, BC V8L 4L5 Canada.
If your enquiry is in regards to a ‘Lost or Found Pet’, please complete the appropriate form from the ‘Lost and Found Menu’ above, or send an email to petsearch@roambc.org
778-977-6260 or 778-977-6265
info@roambc.org
Our sweet little girl was brought home to us last night thanks in no small part to the folks at ROAM. We were put in touch with Terry by Lesley at Helping Paws Okanagan to help us bring home our missing dog and he was nothing short of exceptional – he was available anytime day or night, answered all our questions, laid out a clear plan that was way to follow, and spoke with a certainty and a confidence that was so reassuring. He kept us calm and focused on what we needed to do to get her back. What you do and the knowledge you have is truly a gift to animal lovers everywhere! Thank you so much Terry and ROAM – we could not have done it without you!
Brette R (August 3, 2020)
What amazing people/service🙂 Alan is my brothers dog- i had let him out this afternoon 2pm with out his collar:(- he slipped into the park and was gone- i was searching for hours for him before my brother got home – he arrived home and i broke him the news- its the worst feeling-we had paused our searched efforts in hopes he would find his way back- he was too lost -we made some calls and got in touch with roam- these people were on the scene within an hour -they were everywhere searching for hours- they kept in contact with me the whole time- and were relentless with there search – they had Alan back by 7pm before dark- what an amazing feeling- i owe roam bigtime – if you ever lose your pet – you need these people on your side- unreal service- thank you soo much!!!!!!
Justin F
A huge thank you to ROAM and all of the the kind volunteers who dropped everything to look for our beloved runaway Kalle!! We were absolutely astounded at how quickly ROAM immobilized after I got in touch. Within an hour they had posters printed and volunteers scouring Mt. Doug. Every walker I stopped on the mountain to ask if they had seen my missing dog had already seen a poster and/or been approached by someone else! I couldn’t believe it. We are so very, very grateful for everyone’s efforts. We were so distraught that Kalle was missing but were very heartened by realizing what a caring community we live in. It was a long 6 hours, but all’s well that ends well!! Thank you all!! And another huge thank you to the kind woman that pulled over and rescued him from Blenkinsop Road when he ran into traffic! I was too overwhelmed to get her name. Kalle and I will be enjoying an ON-LEASH walk today in the beautiful sunshine.
Sarah E
Wow! What a team! THANK YOU SO MUCH to ALL who went out of their way to make this happen! It’s a great lesson on why community is SO important in this day and age. THIS experience is what makes ‘paying it forward’ happen! See how easy it is!! Everyone take note of this… The ingredients of compassion, common sense, perseverance, faith in your work, camaraderie, empathy, mutual support, came together here in a way rarely seen in public view. We can ALL learn a LOT from how these folks work together and how well they convey confidence, empathy, reassurance and… common sense to those that need their help! The selflessness is underappreciated and undervalued too much in our society. THIS is TRUE Leadership in action! ROAM doesn’t just talk about it – you ALL practice it – daily! I’m eternally grateful, I’m going to pay it forward by volunteering for any similar programs over here where we live. I hope this success story brings hope and faith to all the future pet parents and owners who experience a lost or missing pet and the fears, guilt and anxieties that come along with it. I can assure you – you are in the best hands possible!! PLEASE DONATE where you can!! If the principles of commitment and teamwork that ROAM has clearly mastered (yet still keeping everything uncomplicated) were to be used more throughout our communities… the outcomes would be something amazing, there’s a lot more to learn from this than meets the eye! Because of that… ROAM has got something MUCH bigger happening than what we actually see! There are PHD’s out there that study these sorts of phenomena!! I encourage all who read this (and the many other stories and posts on the ROAM sites) to DONATE and share these stories. YOU ARE BUILDING COMMUNITY BY GIVING TO THIS GROUP and the benefits are immediate! If you are someone who currently has a missing pet, have faith, it means you are confident in the universe (other people). Don’t underestimate the value of pets and their compassionate and dedicated owners.
Florian (Milos' owner)
Of course all of you dog lovers will never forget the feeling of having your first dog. Well this is my first baby. we couldnt be anymore greatful for the Roam and Raincoast Foundation. She had 2 batches of pups 17 all together. It was the most stressful time for her and myself. But she is happy, running around playing and enjoying the freedom she now has. HISKWE HALE! (Thank you everyone) from the James family and Saiya
Saiya
I would like to thank Terry and the ROAM Team for being there for my family when I lost my dog. Within hours after completing the lost pet application, I had three ROAM team members contact me by phone. The ROAM team was quick to respond to my application. They were efficient and ensured they had the correct information about my dog and the location on where he was lost. And, when talking with them on the phone they were understanding, supportive and encouraging. I cannot say enough good things about the ROAM Team and the service they provide. Thank you again! Yvette S
Yvette - July 2020
You guys may have only helped me for a day, but you gave me the strength and positivity to help me find my beautiful baby girl! I can’t thank you enough for everything you did, especially being so far away! You guys do an incredible thing, thanks again!!!
Kaitlyn (Langley BC)
You guys are amazing and I’m so happy that we could find Fletcher within 1 day!! Your system seems to work awesome and I am so thankful.
Courtney B
A huge thank you goes out to this organization, the people behind it, and the compassionate service they provide. I am beyond grateful. When my little dog Ruby was scared off running by a hang glider that appeared over some trees in an off leash park, I was completely distraught when I couldn’t catch her and then eventually lost sight of her. I am new to Victoria and didn’t know anyone to help me so after calling animal control I continued to search. Then I remembered hearing about this organization Roam and gave them a call. I was crying and not sure if they could understand me, but they took the time to get the information and post immediately on the website with Ruby’s picture. Within another hour I had Ruby safely back in my arms. It was through this organization that we found each other again so quickly. We don’t tend to think about these things happening and I’m quite sure I never want to experience that terrifying feeling again. But it is nice to know this service is available for pet owners and I can testify that it works! The compassion and calm of Barb on the other end of the phone and the follow up happy texts went above and beyond any of my expectations. Once again, beyond grateful.
Carla B
We can thank ROAM enough to bringing Shiloh home tonight…..they were so helpful and even figured that someone likely picked her up(and thankful to the people who picked up Shiloh)….which was exactly what happened and kept in contact with me to keep me up to date with exactly what was going on….so wonderful to know there is groups out here to help bring animals home I know without their help we would not have Shiloh home with us tonight…forever grateful HUGE thank you ROAM from us and Shiloh
Jodee C