FAQs

FAQ – Frequently Asked Questions

Click on each question to expand the answer.

What is ROAM?
ROAM is a 100% volunteer run non-profit organization, dedicated to reuniting lost and found pets with their owners.
Who are we?
ROAM was formed when a team of 5 administrators and senior searchers decided to form our own strong, cohesive, community-friendly team.  We have collectively put in thousands of hours of volunteer work and have successfully reunited countless pets with their owners.  We wish to continue to provide this service, but felt it would be best for us to form our own group based on our own ideals and visions for our organization and our ability and desire to work with all groups.
What do we do?
From the moment we are alerted with a lost or found pet, our admins begin to work behind the scenes to get the details necessary to post a pet to our website.  We have two numbers dedicated to ROAM and there is always someone to answer calls from worried pet owners. 

We give advice and support to owners of lost pets to get a search started, or in the case of a found pet, to locate the owners.  We alert volunteers in the areas where a pet goes missing and in many cases, we send our dedicated and proven search team out to try and locate the animal. 

If an animal seems to be settling in one area, we may set up a feeding station and infrared/motion ‘trail cameras’, followed by a humane, live-trap.  Setting a live trap involves 100% supervision (day and night) which we take part in and organize with pet owners.

Why do we need another animal search organization?
We feel that the ‘need’ necessitates organizations like ROAM.  We are a group of extremely passionate people who work extremely well together and share the same ideals when it comes to finding pets.  For the welfare and best interests of the animals, it is our endeavour to work alongside other local animal agencies and groups.  Our goal is to always put pets first.

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Our heartfelt thanks to your amazing team! We just can not express the true feelings of support and positivity you provided while being so organized, and amazingly effective! And thanks to Joe at Fort Victoria for keeping him safe overnight. We are forever greatful you were there for us and Cooper.
Christina Lloyd-jones