We welcome your inquiries! We can be contacted by phone, email or by filling out the form below.
778-977-6260 or 778-977-6265
We are so thankful for ROAM stepping in to help us find Hazel! We were in Toronto when we discovered our 10 lb rescue had spooked at a dog park & escaped, running for her life. The ROAM team deployed at our panicked request and stayed out in the wind & rain until late in the evening as they co-ordinated a search with our family, friends & community. Fortunately, and with great thanks to ROAM’s knowledge of how to handle scared dogs, Hazel only had to spend one night out in the cold. She was found safe the next day! Thank you ROAM for volunteering your time and energy to find our much-loved family member.
A huge thank you to ROAM and all of the the kind volunteers who dropped everything to look for our beloved runaway Kalle!! We were absolutely astounded at how quickly ROAM immobilized after I got in touch. Within an hour they had posters printed and volunteers scouring Mt. Doug. Every walker I stopped on the mountain to ask if they had seen my missing dog had already seen a poster and/or been approached by someone else! I couldn’t believe it. We are so very, very grateful for everyone’s efforts. We were so distraught that Kalle was missing but were very heartened by realizing what a caring community we live in. It was a long 6 hours, but all’s well that ends well!! Thank you all!! And another huge thank you to the kind woman that pulled over and rescued him from Blenkinsop Road when he ran into traffic! I was too overwhelmed to get her name. Kalle and I will be enjoying an ON-LEASH walk today in the beautiful sunshine.
What amazing people/service 🙂 Alan is my brothers dog- i had let him out this afternoon 2pm with out his collar:(- he slipped into the park and was gone- i was searching for hours for him before my brother got home – he arrived home and i broke him the news- its the worst feeling-we had paused our searched efforts in hopes he would find his way back- he was too lost -we made some calls and got in touch with roam- these people were on the scene within an hour -they were everywhere searching for hours- they kept in contact with me the whole time- and were relentless with there search – they had Alan back by 7pm before dark- what an amazing feeling- i owe roam bigtime – if you ever lose your pet – you need these people on your side- unreal service- thank you soo much!!!!!!
A huge thank you goes out to this organization, the people behind it, and the compassionate service they provide. I am beyond grateful. When my little dog Ruby was scared off running by a hang glider that appeared over some trees in an off leash park, I was completely distraught when I couldn’t catch her and then eventually lost sight of her. I am new to Victoria and didn’t know anyone to help me so after calling animal control I continued to search. Then I remembered hearing about this organization Roam and gave them a call. I was crying and not sure if they could understand me, but they took the time to get the information and post immediately on the website with Ruby’s picture. Within another hour I had Ruby safely back in my arms. It was through this organization that we found each other again so quickly. We don’t tend to think about these things happening and I’m quite sure I never want to experience that terrifying feeling again. But it is nice to know this service is available for pet owners and I can testify that it works! The compassion and calm of Barb on the other end of the phone and the follow up happy texts went above and beyond any of my expectations. Once again, beyond grateful.
Thank you so much ROAM for helping me find my boy. Within no time the ad was up and you were giving me advice and support. I can not thank you enough for the efforts you put in and getting out there in the middle of the night to search! You are wonderful people and you’re doing an amazing job. Thank you from me and Kiedis! Time for a long nap 🙂
ROAM was our rock during the 98-day stretch our dog Olive was out on her own. The amount of effort the volunteers put in to her homecoming was absolutely amazing! They helped canvas neighborhoods, drove around at all hours, postered endlessly, organized a search party, set up feed stations equipped with cameras and delicious meats, watched live traps that had been customized with her fear of metal in mind, and constantly offered us their support and encouragement. Terry even flew to Arizona to pick up the remote-operated drop net used to capture her! At that time, Olive was regularly going to a feed station situated along a busy roadway. We were all concerned that her luck might run out with so much nearby traffic and the potential time lost with shipping was what prompted Terry’s flight. It really is impossible to put in to words everything ROAM did for us. Olive did not make capture an easy task! She moved neighborhoods frequently (View Royal, Colwood, Sidney, & Brentwood Bay), ran from any approach, and refused to go in to any trap as she had been trapped in the past. No matter how hopeless things felt at times, giving up was not an option considered by us or ROAM. We are so thankful that such a dedicated and positive group of people exists and were able to resolve this difficult case. It is an absolute pleasure to have our wild “little monkey” home again. Thank you Terry, Barb, Lesli, Rachel, Cyndi, Linda, Barry, Darlene…and all of the rest of the ROAM volunteers! You guys are the best.
There is no better feeling to have your dogs returned no worse than wear after fearing the worse. ROAM just happened along at the exact time the dogs needed protection from heavy traffic. You were the angels I prayed for…talk about the stars lining up! Thank you, thank you, thank you. There are no words to express my happiness to have my fur babies safely home and curled up in my lap sleeping off their adventure. We are closely inspecting our fencing to find the breech and have contracted a company to cross fence our back yard to keep our “Adventuress and Houdini” out of our natural area and away from bunny trails…their world will be downsized so hopefully, we’ll not go through this again. Barb and Terry you have hearts of gold and are doing such important work. May your lives be blessed for all you do…
My family cannot possibly thank all of you enough!!!! ROAM admin & volunteers were so truly amazing through this whole experience. Working so closely with Victoria Animal Control Services who were also absolutely wonderful! Passing out posters, Tigo ‘chits’, driving, walking, sharing on social media and with people in the neighborhood. Working with our family and friends who were stressed and scared and had no idea what to do. You all were so calm, reassuring, present, knowledgeable, and patient with us. We are truly overwhelmed by how our community came together for us, perfect strangers, on Christmas (!!), to find our lost puppy. Tigo made his way home because of all of your hard work over a solid 24hr period. With all of our hearts we thank you!!!!
This is a very sincere thank you to ROAM for the excellent and immediate response I received when I contacted Lesli to report that my cat Mugsy was missing. After my week of fruitless searching, Lesli, through her contacts, already had a picture of Mugsy on the ROAM web site and I was able to focus my search where he was last sighted. Getting him back that night was wonderful. Thanks again to ROAM and everyone who contributed to his return with their words of encouragement.
I have loved and had dogs all my life. My partner and I just last week acquired the most beautiful standard poodle named Lena. She is three years old and she came from a lovely horse farm in Nova Scotia. Her former mom has been a breeder of standard poodles for over 30 years and she is one of my best friends. Lena had been selected to be a breeding bitch but it didn’t work out. Apparently she didn’t like male dogs! So my friend knew I was wanting a new dog after our beloved standard died a few months ago. And she offered us Lena and we jumped at the chance. Lena had only been with us for TWO days when she was lost. On Thursday Nov 2nd she flew from Halifax to Vancouver. She had not only a 4,000 mile plane ride BUT she had a 1.5 hour drive from her former home in NS. And most importantly, she was left by her obviously very sad former mom of 3 years. What an incredibly stressful day for a dog. Then on Thursday evening she was handed over to us in Vancouver and we drove to a hotel. Lena had never been in a hotel before and the sweet natured jet lagged dog quietly settled down on the bed. She even had a small supper! Next day, Friday, we departed for the ferry terminal and she had her first ride on the ferry. We stayed in the car with her and she enjoyed the ride. Once back home in Victoria we introduced her to her new home and that night she slept for hours. ROAM came into our lives Saturday morning. I had taken her out for a pee break and naively–when she hadn’t peed for 14 hours–I took her off the leash just to pee. We were in an enclosed fence park, very small with two exits. A strange dog SUDDENLY out of nowhere bolted up to her JUST as she finished peeing (she was literally off the leash for no more than 2 minutes) AND she froze, jumped backward and then ran. Her fear of the dog was so great that nothing I could do worked. I ran after her for three blocks down a city street but I lost sight of her. Everyone in the neighborhood called out encouragingly as I ran down the sidewalk in search of her. In about 10 minutes I reached Beacon Hill Park, across the street from my home. I ran home hoping she might have come to our front door. No luck. I then ran back towards the park realizing it was the first walk I had taken her on and IF she was as smart as I thought she was–she would remember it. I also thought it most resembled the pastoral area where she grew up. Fortunately for me I met the most lovely woman and 3 dogs number in her contact list. Terry, the acknowledged search wizard at ROAM, got the call from his dispatcher, and apparently dropped everything at home and bolted out the door so quickly his wife Barb didn’t know what was happening! Meanwhile I was desperately retracing my first walk in the park with Lena hoping to spot her. As I ran through the park, I heard from many people Lena had been running from everyone who tried to help catch her. I even saw her with my own eyes and called out to her and she ran AS FAST AS SHE COULD in the other direction. I was devastated. Then I realized she was so traumatized that nothing could calm her down. At some point in the 4 hour search for Lena, my partner, Darrell, ran to the fire department in James Bay behind our house. The fire men jumped in their truck with the largest ladder and drove to the highest point in the park. They put up the ladder (which I think extends 10 stories) and they had a perfect outlook and actually spotted her heading for Dallas Road. For those who don’t live here this is the most beautiful dog park in the city and it runs along the water.This turned out to be the next piece of good luck in a day that started in a very bad way. Between the Victoria Animal Control (VACs) (Matt) and ROAM (Terry and countless volunteers) they managed to finally locate and corner Lena at one end of Dallas Road. She was so scared of them she ran down a huge embankment but lucky for us, the beach meant she couldn’t run into the streets anymore. With more skill than I could imagine, Matt and Terry worked together like a well oiled machine and closed off Lena’s possible escape route from the beach. Total strangers walking along the trails stopped also to help block her from coming back up the hill into traffic. By this time she apparently was too tired to run up the embankment (thankfully!) and within minutes Terry had safely and securely captured her. To think that one frightened dog–so far from its original home–ran through traffic for almost four hours and escaped unharmed is nothing short of a miracle. Except that in reality it was the training, love of dogs, and common sense of many people that brought us to this happy conclusion. We will always be so grateful to ROAM and all the good people of Victoria who came together to save our dog. Lena I’m happy to report is unscathed by her terrifying adventure. She is now wearing a HALTER and I have a 20 foot training leash. She has been back to the park in my company and she is also enjoying her walks on Willows Beach. Because of her ordeal we’ve been spoiling her just a bit :). I can’t tell you how many times Saturday night I looked down to see her sleeping beside us and pinched myself to make sure I wasn’t dreaming. I could never imagine a dog surviving what she did–and totally unharmed. Thank you Terry and Matt and all the fabulous people at ROAM and all those kind strangers who pitched in to help us. Cindy T and Darrell B Victoria BC