FAQs

FAQ – Frequently Asked Questions

Click on each question to expand the answer.

What is ROAM?
ROAM is a 100% volunteer run non-profit organization, dedicated to reuniting lost and found pets with their owners.
Who are we?
ROAM was formed when a team of 5 administrators and senior searchers decided to form our own strong, cohesive, community-friendly team.  We have collectively put in thousands of hours of volunteer work and have successfully reunited countless pets with their owners.  We wish to continue to provide this service, but felt it would be best for us to form our own group based on our own ideals and visions for our organization and our ability and desire to work with all groups.
What do we do?
From the moment we are alerted with a lost or found pet, our admins begin to work behind the scenes to get the details necessary to post a pet to our website.  We have two numbers dedicated to ROAM and there is always someone to answer calls from worried pet owners. 

We give advice and support to owners of lost pets to get a search started, or in the case of a found pet, to locate the owners.  We alert volunteers in the areas where a pet goes missing and in many cases, we send our dedicated and proven search team out to try and locate the animal. 

If an animal seems to be settling in one area, we may set up a feeding station and infrared/motion ‘trail cameras’, followed by a humane, live-trap.  Setting a live trap involves 100% supervision (day and night) which we take part in and organize with pet owners.

Why do we need another animal search organization?
We feel that the ‘need’ necessitates organizations like ROAM.  We are a group of extremely passionate people who work extremely well together and share the same ideals when it comes to finding pets.  For the welfare and best interests of the animals, it is our endeavour to work alongside other local animal agencies and groups.  Our goal is to always put pets first.

Have more questions that are not answered here?

Dear ROAM, How can we possibly express our gratitude to the ROAM team?? Our cat Blue went missing 1.5 years ago and you are the reason he is back home with our family today. We rescued blue when he was a kitten through Dee’s Orphan Kitten Fund. He was found in a dumpster downtown with a broken tail. He instantly became a part of our family and a best friend to our daughter (age 2.5 at the time). He was the sweetest, most beautiful cat we had ever seen. We had 3 years with Blue until Boxing Day of 2018 when he went outside and didn’t return. With your help we posted missing posters everywhere and searched for months on end. I remember one member of your team encouraging me not to give up hope, that her cat had gone missing for 10 months and was found safe and healthy. We kept up hope for about a year before we started to realize he wasn’t coming back. That didn’t stop our daughter Hayden. She continued to talk about Blue regularly. Almost every picture she’d draw and every story she’d write in her school journal was about Blue. Two days ago when you texted me that picture of him I literally could not believe my eyes. A year and a half later???!  The staff at the Point Ellis House where Blue had been spotted were so accommodating and helpful. The fact that you had him trapped within 24 hours is unbelievable!!! You were all so excited…. it’s extremely obvious how dedicated you all are to your cause. Blue is back home today and it’s like he never left. You warned me he could be frightened for a while which is what I also expected but the second I called his name he came right into my arms. Hayden has her best friend back thanks to you and we look forward to having many more years with him! I don’t think I could ever EVER express how grateful we are for what you have done for us. We will never forget this!!! Thank you! ❤️❤️❤️ Leanne, Nick & Hayden
Leanne (July 4, 2020)