FAQ – Frequently Asked Questions
Click on each question to expand the answer.
What is ROAM?
ROAM is a 100% volunteer run non-profit organization, dedicated to reuniting lost and found pets with their owners.
Who are we?
ROAM was formed when a team of 5 administrators and senior searchers decided to form our own strong, cohesive, community-friendly team. We have collectively put in thousands of hours of volunteer work and have successfully reunited countless pets with their owners. We wish to continue to provide this service, but felt it would be best for us to form our own group based on our own ideals and visions for our organization and our ability and desire to work with all groups.
What do we do?
From the moment we are alerted with a lost or found pet, our admins begin to work behind the scenes to get the details necessary to post a pet to our website. We have two numbers dedicated to ROAM and there is always someone to answer calls from worried pet owners.
We give advice and support to owners of lost pets to get a search started, or in the case of a found pet, to locate the owners.
If an animal seems to be settling in one area, we may set up a feeding station and infrared/motion ‘trail cameras’, followed by a humane, live-trap.
Why do we need another animal search organization?
We feel that the ‘need’ necessitates organizations like ROAM. We are a group of extremely passionate people who work extremely well together and share the same ideals when it comes to finding pets. For the welfare and best interests of the animals, it is our endeavour to work alongside other local animal agencies and groups. Our goal is to always put pets first.
Have more questions that are not answered here?
ROAM was our rock during the 98-day stretch our dog Olive was out on her own. The amount of effort the volunteers put in to her homecoming was absolutely amazing! They helped canvas neighborhoods, drove around at all hours, postered endlessly, organized a search party, set up feed stations equipped with cameras and delicious meats, watched live traps that had been customized with her fear of metal in mind, and constantly offered us their support and encouragement. Terry even flew to Arizona to pick up the remote-operated drop net used to capture her! At that time, Olive was regularly going to a feed station situated along a busy roadway. We were all concerned that her luck might run out with so much nearby traffic and the potential time lost with shipping was what prompted Terry’s flight. It really is impossible to put in to words everything ROAM did for us. Olive did not make capture an easy task! She moved neighborhoods frequently (View Royal, Colwood, Sidney, & Brentwood Bay), ran from any approach, and refused to go in to any trap as she had been trapped in the past. No matter how hopeless things felt at times, giving up was not an option considered by us or ROAM. We are so thankful that such a dedicated and positive group of people exists and were able to resolve this difficult case. It is an absolute pleasure to have our wild “little monkey” home again. Thank you Terry, Barb, Lesli, Rachel, Cyndi, Linda, Barry, Darlene…and all of the rest of the ROAM volunteers! You guys are the best.
Julianna, James and Olive
All we can say is wow! How this all played out tonight was not how we imagined it would go down. But I’m glad it did…. Jeny and I were talking with another neighbor outside for about 15 minutes after Terry and Barb left. Chewy must have been the first to hear the jingling of Rusty’s collar, then Jeny, then me. Chewy walked around Joel’s house and brought our Rusty to us…. It was so surreal. But the the real people who helped bring our family back together again was all the wonderful people from ROAM, and all the wonderful community from WP. ROAM is a great family as well! Thank you to Lesli, Rachel, Dixie, Carrie, Deb, Cyndi and Michelle for all your countless hours of spotting, putting posters up, placing signs all over the place! Cory and Bailey…. Thank you! I know this was just as hard on you two as it was on us. You stayed with us and also stayed positive always helping with our search. Communicating with us in the early days was crucial to helping find Rusty! Donna and Andy…. what can we say? You two have been there right from the beginning, you offered to help when you didn’t have to… you opened your home to us and made us feel welcome… you opened your hearts. For that, we are for ever grateful for the both of you. Joel And Katyanna…. you had strangers creeping around your house and you welcomed us because you also experienced losing Petme. You paid it forward and we thank you for that! George and Nette, George was always there to support our family. From bringing us dinner in the woods, to giving up his favourite chocolate almonds,or hiking through the woods searching. And of course my tiny little older sister who has the largest heart that I’ve ever seen. She hiked hours on end and was the first who suspected the howling dog was Rusty, which she was right! She never gave up…. As she said, family never gives up on each other. Terry and Barb…. there’s no word that we can say that can fully describe how thankful we are for your help. Your experience and advice helped us stay calm and gave us hope to never give up! You kept us involved with every decision, every strategy and assured us we will find him. With out you, I don’t know if would have ever found Rusty. You didn’t just help us find a dog, you helped us find a lost family member who to me is one of my kids! I would be lost without him! Thank you all so much! Moises and Jeny
Moises
This is a very sincere thank you to ROAM for the excellent and immediate response I received when I contacted Lesli to report that my cat Mugsy was missing. After my week of fruitless searching, Lesli, through her contacts, already had a picture of Mugsy on the ROAM web site and I was able to focus my search where he was last sighted. Getting him back that night was wonderful. Thanks again to ROAM and everyone who contributed to his return with their words of encouragement.
Gail G
ROAM – Reuniting Owners with Animals Missing is an absolute dream! I cannot thank everyone enough for the help provided – from the organizers to the volunteers to the Facebook friends. I didn’t know where to start, and you pointed me in the right direction, with the support and care that I so badly needed. I was overwhelmed with the help I received – I don’t ask for help easily and to have so many willing, caring strangers step up was more than I could’ve imagined. Thank you, thank you, thank you for bringing my love home! I’ve been telling everyone about ROAM and am so thankful to have learned about this amazing group of people.
Katie W
I just want to say thank you so much to the Lesli, Roam team, the couple who found him and everyone who helped. Frankie is such a sweet boy, and is loved by all of us at the Rescue. It is so great to have the support of Roam and the community when something like this happens. Frankie is a tired little boy and is resting after his big adventure today!!
Angela G
Words can’t even describe how grateful I am to have had the help from ROAM in finding our beloved family dog. Terry and Barb gave us the tools and emotional support that was much needed in the non stop search. They checked in with us constantly, had the patience to answer and re-answer our many questions and inspired us to make the right choices ( all the time respecting my decisions) which in the end led us to a happy and very relieving reunion! Thank you so much guys!! 🙂
Char B
A huge thank you goes out to this organization, the people behind it, and the compassionate service they provide. I am beyond grateful. When my little dog Ruby was scared off running by a hang glider that appeared over some trees in an off leash park, I was completely distraught when I couldn’t catch her and then eventually lost sight of her. I am new to Victoria and didn’t know anyone to help me so after calling animal control I continued to search. Then I remembered hearing about this organization Roam and gave them a call. I was crying and not sure if they could understand me, but they took the time to get the information and post immediately on the website with Ruby’s picture. Within another hour I had Ruby safely back in my arms. It was through this organization that we found each other again so quickly. We don’t tend to think about these things happening and I’m quite sure I never want to experience that terrifying feeling again. But it is nice to know this service is available for pet owners and I can testify that it works! The compassion and calm of Barb on the other end of the phone and the follow up happy texts went above and beyond any of my expectations. Once again, beyond grateful.
Carla B
Our heartfelt thanks to your amazing team! We just can not express the true feelings of support and positivity you provided while being so organized, and amazingly effective! And thanks to Joe at Fort Victoria for keeping him safe overnight. We are forever greatful you were there for us and Cooper.
Christina Lloyd-jones
We can thank ROAM enough to bringing Shiloh home tonight…..they were so helpful and even figured that someone likely picked her up(and thankful to the people who picked up Shiloh)….which was exactly what happened and kept in contact with me to keep me up to date with exactly what was going on….so wonderful to know there is groups out here to help bring animals home I know without their help we would not have Shiloh home with us tonight…forever grateful HUGE thank you ROAM from us and Shiloh
Jodee C
When our little Sunny went missing we were advised to immediately contact ROAMBC through their website. They replied immediately and gave us critical steps to follow to get information out into our new neighbourhood. Within 30 minutes they were on site supporting our search. Over the next five hours 15 ROAM volunteers combed the area and provided emotional support to keep us positive. Terry and Barb have a thorough understanding of canine behaviour and educated us while keeping us calm. As they had predicted, Sunny found her way home as it became dark. The volunteers kept in constant contact and were following her. Words cannot express the gratitude we feel to the amazing ROAMBC team. You have provided us with your time and support at critical hours. Your kindness will never be forgotten and you are an inspiration of what volunteerism is all about. Thank you, thank you!!
Darlene E